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Service Terms and Invoicing
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Terms of Service:
Payment
is due at time of service. If the account becomes 30 days past
due, credit may be suspended until the account
balance is paid-in-full. All discounts expire if your payment doesn't reach us within 30 days. Continued service with a past due balance is COD. Past due active accounts are typically scheduled for collections on the 61st day or 7 days after a client discontinues service, brings on a new vendor or if the account is closed with a past due balance. We
do not provide free estimate, quotes or consultations for routine
service work. All pricing can be found on this website. Our consultation
pricing is $105/hr, plus travel.
Credit Policy:
All credit amounts must be approved in advance and will be adjusted based on your payment history.
Ordering:
When entering orders, you are self creating your own invoice. Should you need to reschedule any portion of an order, it's critical that you do not reenter the same item(s) into the system, unless you have previously cancelled the prior work order / invoice.
Deals, Sales, Promotions and Discounts:
All "specially priced" products are conditionally priced, based on an account remaining in good-standing. A 30 day past due account both cancels all previously extended discounts and suspends the property ownership and/or management company from participating in further discounts until the account(s) are current.
Invoice Delivery:
If you require a paper invoice, you have a Print option immediately after clicking the Place Order button. The same invoice is emailed to your account's email address in about 2 minutes. Additionally, your three year invoice history is always available by clicking My Account / Review Orders / Order History (select) and click Go. We do not USPS mail paper invoices, work orders or receipts to your physical address.
Debt Collection:
When internal attempts to secure payment have been exhausted, our standard procedure is to send the account to our attorney. The practice will ask the court for the account balance, interest on all past due invoices, court cost
and attorney fees. If the account is six months past due or deceptive practices are determined, we also petition for punitive damages.
All discounts expire if the invoice becomes 30 days past due.
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